Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd. Kiddylicious and Peter’s Yard, all having their own distinct proposition and role within our business.

We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business.

To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth. Fancy getting involved, then read on…

The key focus areas of the role and where you will spend the majority of your time are:

• Working across all our brands: Peter’s Yard, Nakd, TREK, BEAR, Kiddylicious, Biscoff
• Liaising with the team in Switzerland managing international orders
• Arranging international collections with freight agents
• Arranging export declarations / customs clearance documents
• Requesting health certificates / certificates of origin as required
• Processing export sales orders
• Providing excellent customer service resolving all sales order queries and any issues, escalating when necessary to your line manager
• Advising export account managers of customer shortages
• Maintaining close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders and helping to achieve agreed service level targets.
• Ensuring that orders are transmitted to 3PL or factories for despatch.
• Monitoring and fixing SAP idoc errors on a daily basis.
• Investigating and raising credit notes against customer claims.
• Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
• Raising export documentation as necessary.
• Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.

Working across all our brands: Peter’s Yard, Nakd, TREK, BEAR, Kiddylicious, Biscoff, this is your chance to make a real mark.

Alongside living our TOP values, you will need:

• Right-To-Work within the UK (without sponsorship)
• Minimum Education to Bachelors Degree level
• 2 years FMCG experience, background in Supply Chain and Logistics, ideally gained within the food industry
• Intermediate IT skills including Excel

• Numerical reasoning
• Analytical ability
• Attention to detail
• Strong written and verbal communication skills, good communicator and pro-active
• SAP experience would be advantageous
• Maintaining a professional and constructive relationship with customers.

Desirable skills and experience with:

• • Managing international orders
  • Arranging international collections with freight agents
  • Arranging export declarations / customs clearance documents
  • Requesting health certificates / certificates of origin as required

Team

• Be a team player, we all get stuck in to achieve results here at Lotus Natural Foods and we love our team to look beyond their own role, whether that be contributing to innovation workshops or building upon ideas to amplify the overall result that perhaps sit outside of your role.
• Culture is hugely important to us here at Lotus Natural Foods and we look to our employees to positively contribute to that.

Please note this role is a full-time position at our beautiful offices in St Albans, with four days a week spent on-site. Please only proceed if this works for you.