Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening! For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.

Get ready to take charge of the following responsibilities in our supply chain team in Italy:

• Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
• Book and process incoming orders & order confirmations; monitor and update customers regarding order status
• Be the SPOC for 3PL logistic partners
• Maintain contact with the warehouses to prevent and solve any possible shipment issue
• Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
• Manage customer complaints and billing issues and assist in credit control & finance administration
• Manage the Lotus Italy consumer careline & mail
• Manage ad hoc administration duties for the Italian team

Do you recognize yourself in the following profile? This is what you need:

• Fluency in Italian and English
• Bachelor level education
• Min 2 years of experience in a customer service/ logistics role
  • Solid knowledge of logistics processes
  • Experience on EDI implementation project would be a plus
  • Experience in an FMCG company is strongly recommended
• Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
• Good organization & coordination skills, friendly and open personality
• Punctuality, attention to detail, and affinity with numbers
• Strong pro-active and customer-centric mindset 
• Proficiency in Microsoft Office 
• Passion for our brand!