Second Line Support Engineer

Are you ready to work in an international environment where your expertise as an ICT Service Delivery Engineer makes a tangible impact? Join us to take ownership of complex technical challenges and play a key role in delivering IT support on a global scale.

Our support desk is the prime contact point for approximately 1.700 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.

The support desk manages alle ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.

As ICT Service Delivery Engineer:

• You provide first and second line support to end-users, including dedicated support for hardware and software issues at our headquarters
• You are responsible for workplace management with a focus on providing and deploying hardware
• You coordinate technical support for production hardware globally, especially for (label) printing and scanning systems for the different sites.
• You manage and implement complex changes to systems, including working with Intune
• You participate in projects related to workplace management and production hardware optimization.

Do you recognize yourself in this profile? Then we look forward to meeting you!

• You have an academic background in IT and at least 5 years of experience in IT Infrastructure.
• You have strong knowledge of Intune for device management and are familiar with Cloud connectivity solutions.
• You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
• Fluency in Dutch & English. French would be an added bonus.